For owners at Crystal Coast & Privé
Your apartment, professionally managed
We run your unit as a professional short-term rental — pricing, guests, cleaning, maintenance and reporting — while you watch every number from anywhere in the world.
- Photo-verified cleaning on every turnover
- Monthly reports, every peso accounted for
- RNT & building compliance tracked per unit
What we handle
Every operational detail, off your plate
One team, accountable for the whole operation. Twelve fronts covered so your unit performs without you lifting a finger.
Short-term rental management
End-to-end operation of your unit: pricing, calendar, turnovers and guest care, run as one accountable service.
Listing setup & optimization
Professional copy in English and Spanish, amenity-complete listings and pricing aligned to season and demand.
Photography coordination
We coordinate professional photo sessions that present your unit at the level the towers deserve.
Airbnb, Booking & VRBO setup
Accounts, listings and calendars configured and synchronized across platforms — no double bookings.
24/7 guest communication
Inquiries, check-in questions and stay issues answered around the clock, in English and Spanish.
Cleaning with photo checklists
Every turnover follows a documented checklist with before-and-after photos, reviewed before approval.
Maintenance coordination
Issues logged with photos, quoted, approved with you when needed and tracked through to resolution.
Inventory control
Linens, kitchenware and equipment counted and condition-checked, with restocking flagged before anything runs out.
Check-in & check-out
Guest ID collection, arrival instructions and verified departures on every single booking.
Monthly reports & revenue tracking
A statement per unit: gross revenue, fees, costs and your net payout — itemized, every month.
Property inspections
Periodic, documented walk-throughs of your unit so small issues never become expensive ones.
RNT & compliance tracking
A per-unit checklist for the tourism registry (RNT) and building authorizations, tracked and documented.
Owner dashboard
See your unit the way we see it
Your owner portal shows the same operational data our team works with — updated as the operation happens, not at the end of the month.
- Occupancy and upcoming bookings for your unit
- Revenue and net payout, month by month
- Cleaning photos from every turnover, reviewed and archived
- Payout status — pending, scheduled or paid — at a glance
The model
Simple economics, full visibility
No fixed salaries, no hidden charges — we earn a share of what your unit produces, so we only win when you do.
We list & operate
We set up the listings, price the calendar and run cleaning, maintenance and guest care end to end.
You see everything
Your dashboard shows bookings, cleaning photos, costs and statements. No black box, no surprises.
You get paid monthly
A monthly statement and bank transfer with revenue, fees and costs itemized line by line.
The management commission is agreed per unit in your contract — it depends on unit type, furnishing and season goals. The evaluation visit is free and comes with a written proposal.
Onboarding
From first visit to first report
A documented five-step path. Most units are live within three to four weeks.
- 1
Week 1
Evaluation visit
We tour your unit, assess condition, furnishing and earning potential, and leave you a written proposal.
- 2
Weeks 1–2
Contract & authorizations
Management agreement signed; we open the RNT and building-authorization file for your unit and track every step.
- 3
Weeks 2–3
Photography & listing
Professional photos, bilingual listing copy and pricing configured across Airbnb, Booking and VRBO.
- 4
Week 3
Go live
Calendars sync and your unit starts taking bookings — cleaning, check-ins and guest support switch on.
- 5
Week 4+
First report
Your first monthly statement: nights booked, revenue, costs and your payout, with the documentation behind every line.
FAQ
What owners ask us
Can I still use my own apartment?
Yes. You block your dates in advance from the owner portal or by WhatsApp, and we prepare the unit for your arrival like any five-star turnover.
How do I know the cleaning actually happened?
Every turnover follows a written checklist with before-and-after photos uploaded by the cleaning team and reviewed by a coordinator before approval. You see the photos in your portal.
Who controls my keys?
Keys are tagged and tracked in a key log: every delivery, checkout and return is recorded with the holder's name and the time. Nothing moves without a record.
What about the RNT and building rules?
Short-term rentals in Colombia involve the National Tourism Registry (RNT) and your building's own authorizations. We track and document the process per unit — filings, renewals and building paperwork — so the current status is always visible in your file. We organize and follow the trail; we don't provide legal advice.
When and how do I get paid?
Monthly. You receive a statement itemizing every booking, fee and cost, and the net amount is transferred to the account in your contract. Payout status is visible in your portal.
What if a guest damages something?
Inventory is checked on every turnover, and damage is photographed and reported the same day. We manage the deposit or platform claim with that documentation, and you see the full file in your portal.
Free evaluation
Request your unit evaluation
Tell us about your unit and we'll contact you within one business day to schedule the visit.
What happens next
- 1We contact you within one business day
- 2Evaluation visit at your unit — about 45 minutes
- 3Written proposal with the commission for your unit
Your apartment could be earning while you're away
A free evaluation visit, a written proposal and a documented operation — with your numbers visible from day one.