Crystal Coast Property Care
Cartagena's crystal lagoon, managed like a five-star hotel
We operate luxury short-term rentals inside the Crystal Coast & Privé towers — complete, documented management for owners and impeccable lagoon-view stays for guests.
- Inside Crystal Coast & Privé
- Bilingual team on site
- Documented, photo-proof operations
For Owners
Hand us the keys and receive monthly reports, on-time payouts and a unit kept in impeccable condition — without lifting a finger.
How management worksFor Guests
Lagoon-view suites with hotel-grade cleaning, seamless check-in and a bilingual team one WhatsApp message away.
Browse staysConcierge
Private chefs, airport pickups, tours and celebrations — arranged before you even land in Cartagena.
Explore servicesOperations you can audit
Run like a hotel. Documented like a bank.
Your property is an asset. We operate it with checklists, photo evidence and monthly statements — so you always know exactly how it is performing.
Cleaning with photo proof
Every turnover follows a standard checklist and closes with before-and-after photos you can review.
Preventive maintenance
AC, plumbing and appliances inspected on a schedule — issues are caught and fixed before guests ever notice.
24/7 guest management
A bilingual team answers every message, coordinates every check-in and resolves late-night requests.
Monthly owner reports
Revenue, occupancy, expenses and your payout in one clear statement, delivered every month.
Compliance tracking (RNT)
Tourism registry (RNT) and building authorizations tracked per unit, with a status you can verify at any time.
Key & inventory control
Every key movement is logged, and every item in your unit is inventoried and condition-checked.
Featured stays
Suites on the lagoon
A curated selection of residences inside Crystal Coast & Privé — real photos, honest pricing.
Our first featured suites are being prepared
Photography and setup are underway. Write to us and we'll match you with the right residence for your dates.
How it works — owners
From keys to payouts in four steps
- 1
Evaluation
Tell us about your unit. We assess its earning potential, condition and paperwork, then send you a clear proposal.
- 2
Setup & listing
Professional photography, pricing, platform listings, RNT and building authorizations — we make it rentable, properly.
- 3
We operate
Bookings, cleaning, maintenance, guest care and emergencies. Your only job is reading the report.
- 4
Reports & payouts
A transparent monthly statement and your payout, transferred on time, every month.
How it works — guests
Three steps to the lagoon
- 1
Choose your suite
Browse lagoon-view residences with real photos, full amenities and clear nightly rates.
- 2
Book & check in seamlessly
Confirm your dates, receive instructions on WhatsApp and arrive to a spotless suite, ready and waiting.
- 3
Enjoy — concierge included
Lagoon days, Cartagena nights, and a concierge team one message away for anything you need.
Luxury concierge
Your stay, elevated
From the airport to a private chef on your balcony — tell us what you imagine and consider it arranged.
The setting
A crystal lagoon at your doorstep
Kayaks, paddleboards, white sand and turquoise water — steps from your elevator, minutes from historic Cartagena.
Questions
Frequently asked questions
How much does management cost?
We work on a commission over the rental revenue we generate for you, agreed in your contract before we start — typically around 20%. If your unit doesn't earn, we don't charge.
What exactly is included?
Listing and pricing, 24/7 guest communication, professional cleaning with photo proof, maintenance coordination, key and inventory control, compliance tracking, and a monthly owner report with your payout.
Who handles the RNT and building permissions?
We do, together with you. The National Tourism Registry (RNT) and your building's authorizations are tracked per unit in our system, and you can see their status at any time.
How and when do I get paid?
Monthly. You receive a statement detailing revenue, fees and expenses, and your net payout is transferred to the bank account you register with us.
How does check-in work for guests?
After booking you receive clear instructions by WhatsApp. Our team coordinates building access and keys so arrival takes minutes, not phone calls.
Do guests pay a security deposit?
Some suites require a refundable deposit. It is always shown before you confirm and released after the checkout inspection.
Let's talk
Ready when you are
One conversation is enough to know if we're the right fit.
Own a unit in Crystal Coast or Privé?
Request a free evaluation and find out what your property could earn under professional management.
Planning a trip to Cartagena?
Lagoon-view suites, hotel-grade cleaning and a team that speaks your language.